Privacy Policy

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Order Information: When you buy a product (whether physical crochet items or digital downloads), we collect necessary information such as your name, billing address, shipping address, payment information (including email address and phone number).
• Customer Support: If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us.
• Account Registration: If you create an account, we may ask for your contact information, including items such as name, address, email address, and telephone number.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and deliver your orders (including sending digital download links to your email).
• Screen our orders for potential risk or fraud.
• Provide, operate, and maintain our website.
• Communicate with you regarding your order status or customer service inquiries.
• Send you emails containing invoices, download links, or updates about our store.

4. Log Files

Wisdumdum follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

5. Cookies

Like any other online store, Wisdumdum uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

• Functional Cookies: Necessary for the shopping cart to function effectively.
• Analytics Cookies: Help us understand how customers use our store.

6. Payment Processing

We do not store your credit card information on our servers. All payments are processed securely through third-party payment gateways (such as Amazon Pay). These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

7. Third-Party Privacy Policies

Wisdumdum's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party services for more detailed information.

8. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

9. Children's Information

Wisdumdum does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.